How It Works Start a Task
  • ServicesEight service lines
  • PricingPlans from $499 a month
  • White LabelOur work, your brand
  • MarketplaceTemplates, designs and apps
  • CompanyAbout, team, case studies

Web Development

Websites, WordPress and online stores, checked by a developer.

App Development

iOS, Android and cross-platform apps, tested by a senior developer.

Design & Creative

UI/UX, brand identity, social creative, pitch decks and video.

Content & Marketing

SEO content, ads, email, social and lead generation in your voice.

AI & Automation

AI agents, chatbots and automated workflows, tested by an engineer.

Business Operations

Customer support, data entry, research and admin, done daily.

Data & Research

Market research, lead lists, competitor reports and dashboards.

Custom Work

Anything else: describe it and get a fixed quote within 24 hours.

All Services

Every service line and sub-service, with prices.

Website Templates

Multi-page sites in HTML/CSS, React, Next.js, Vue and Nuxt.

Admin Dashboards

Admin panels and analytics dashboards.

Scripts & Source Code

PHP, Laravel, Node.js and Python, ready to install.

Landing Pages

One-page sites for SaaS, apps, products and events.

Apps & UI Kits

Ready-made apps and the screens to build them.

Design & Branding

Logos, brand kits, social media kits and decks.

AI Tools & Automations

Prompt packs, chatbots, workflows and AI agents.

Browser Extensions

Ready-made extensions for Chrome, Firefox and Edge.

All Products

Every product, with search and filters.

Web

Websites, landing pages and web apps under your brand.

Apps

iOS, Android and cross-platform apps, delivered in your name.

WordPress

Themes, plugins, WooCommerce and care plans.

eCommerce

Shopify and WooCommerce stores with tested checkout.

UI/UX & Design

Interfaces, design systems and brand work.

AI & Automation

Chatbots, AI agents and automated workflows.

Content & Marketing

SEO content, ads, email and social in your client’s voice.

Support & Operations

Customer support and admin in your client’s name.

Research & Reporting

Market reports, lead lists and dashboards.
Starter For small teams with a few tasks each month. $499 / month 10 tasks a monthTurnaround: 48 to 72 hoursSpecialist reviewer Choose Starter Growth Best for steady work For teams that send work every week. $1,499 / month 30 tasks a monthTurnaround: 24 to 48 hoursSenior specialist reviewer Choose Growth Scale For agencies and larger teams with many requests. $3,999 / month 80 tasks a monthTurnaround: 24 hours for most tasksDedicated account manager Choose Scale Custom quote Large projects, priced on your brief. From $1,000 Fixed price before work startsWeekly milestonesRevisions included Get a Quote
Just one task? Pay per task from $49, with the price agreed before work starts. See all prices
30 example projects Case Studies How common tasks get done, from brief to delivery, with the time and the fixed price. See case studies

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Home / Services / Business Operations / Customer Support

Business Operations

Customer Support Outsourcing

Fast, friendly customer replies, each checked by a person.
Starting at $299/month

Start a Task
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How It Works
Customer Support: Email Support, Live Chat, Help Center Articles, Escalation. AI-built, checked by a team lead.

Price

From $299/month

Turnaround

Weekday cover

Revisions

3 rounds included

Checked by

A team lead

What you get

Everything in Customer Support

We learn your products and tone. AI drafts replies, and a team lead checks them and handles anything unusual.

01

Email Support

Replies to customer emails.

02

Live Chat

Chat answered during your hours.

03

Help Center Articles

Answers written once, used often.

04

Escalation

Hard cases passed to your team with a summary.

AI-built. Human-verified.

How AI and humans share the work

In customer support, AI handles the fast, repetitive part and a team lead checks and finishes every delivery before you see it.

01

AI

Sorts the work

Customer tickets grouped by topic and prioritised.

02

AI

Does the routine steps

Replies drafted, records updated, details pulled.

03

Team lead

Checks the output

A person checks every reply batch before it goes out.

04

Team lead

Handles exceptions

Unusual tickets are handled by a person or sent to you.

05

You

Get a daily summary

Replies sent, and any case that still needs you.

06

Team lead

Improves the routine

Reply guidelines are updated as we learn your products.

Tools we use

The tools behind Customer Support

AI works inside these help desk tools, and a team lead checks every result. Have your own stack? We reply in it.

Help desks

  • Zendesk
  • Freshdesk
  • Intercom
  • Gorgias
  • Help Scout

Channels

  • Email
  • Live chat
  • Social messages

Knowledge

  • Notion
  • Google Docs

AI tools

  • Claude
  • ChatGPT

Pricing

Customer Support plans

Three fixed support packages, or a custom quote for higher volumes. Prices are agreed before work starts.

Starter

$299/month

Choose Starter
  • Up to 300 emails a month
  • Delivery: Weekday cover
  • 3 rounds of revisions
  • Checked by a team lead

Recommended

Standard

$799/month

Choose Standard
  • Up to 1,000 emails and chats
  • Delivery: Weekday cover
  • 3 rounds of revisions
  • Priority in the queue

Pro

$1,999/month

Choose Pro
  • Up to 3,000 tickets with extended hours
  • Delivery: Extended hours
  • 3 rounds of revisions
  • Dedicated expert and progress updates

Custom

More tickets or a new scope? Describe it for one fixed price.

Quote in 24 hours

Get a Quote
  • Scope agreed up front
  • Weekly milestones
  • One fixed price
  • Revisions included

Customer Support prices are in USD. Need it sooner? Rush delivery is about twice as fast for +50%. Every plan is on Pricing.

Examples

Typical customer support work

Daily email support, live chat cover during business hours, or a help center set-up.

Want to see customer support samples first? Ask for them when you send your task.

How It Works

Turnaround and revisions

Fast, and checked before you see it

  • Starter: Weekday cover
  • Standard: Weekday cover
  • Pro: Extended hours
  • Revisions: 3 rounds within the brief; rush about twice as fast, +50%

FAQ

Customer Support questions

Short answers on customer support before you order. Unsure? Ask us.

Do you use our helpdesk?

Yes. We work in your helpdesk with access you control.

How fast do you reply to customers?

Reply times are agreed when we set up, and tracked in your daily summary.

How much does customer support cost?

From $299/month. Your exact customer support price is agreed before work starts. See Pricing for monthly pods.

How fast will I get customer support?

The Starter package takes Weekday cover, Standard Weekday cover and Pro Extended hours. The exact date is confirmed in your quote before work starts.

Who checks the work?

AI builds the first reply draft, and a team lead reviews and finishes it before you see it.

Related

Keep exploring

All Services

More in Business Operations

Other service lines

Plan your task

Ready to start?
Send your customer support task today.

Tell us about your customers in a sentence or two. Within 6 business hours you get a fixed price and a delivery date, and a team lead checks every reply batch before it reaches you.

Start a Task
How It Works