Everything Wooprex sells is digital, so there is nothing to send back. Instead, this policy explains when you get your money back for a task you ordered or a product you bought in the Marketplace. It adds to your legal rights as a consumer and does not replace them. Wooprex is a trading name of Arteiya Ltd, a company registered in England and Wales (company number 16102327). Registered office: 58 Peregrine Road, England, IG6 3SZ.
Refunds for Tasks
You get a full refund for a task when:
- we miss the delivery date agreed in your quote, or
- the work still does not match the brief after the 3 rounds of revisions included in every task.
Changes outside the original brief (new pages, new features or a new direction) are a new task, not a reason for a refund.
Monthly Plans
You can cancel a monthly plan at any time before the next billing date, and you are not charged again. The refund rules in section 1 apply to each task delivered under a plan.
Refunds for Marketplace Products
You can ask for a refund within 14 days of purchase when a product does not work as described and our support cannot fix it.
At checkout you ask for immediate access and acknowledge that the statutory 14-day right to cancel then ends. So a refund is not given when you have simply changed your mind, bought the wrong license or product by mistake, or when the problem comes from your own changes, hosting or third-party tools. If you bought the wrong license, email us first: we can usually help.
What Happens to the License
When a refund is made, the license key for that order is revoked. The product may no longer be used, and the License Check page shows the key as revoked.
How to Ask for a Refund
Email help@wooprex.com with your order number and what went wrong. For a product, tell us what does not work so we can try to fix it first. We reply within 6 business hours.
How Refunds Are Paid
Approved refunds go back to the card you paid with, through Stripe. Your bank usually shows it within 5 to 10 business days.
Updates
Every Marketplace purchase includes lifetime free updates. If a product stops working after an update, tell us: we fix it or, within the refund window, refund it.
Your Legal Rights
If you buy as a consumer in the UK, nothing in this policy affects your rights under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you can ask us to repair or replace it, and if we cannot, you may be entitled to some or all of your money back. Services must be carried out with reasonable care and skill.
For a task, you can normally cancel within 14 days of accepting the quote by emailing help@wooprex.com. If you asked us to start within that time, you pay for the work done up to the date you cancel. Citizens Advice can explain your rights. See also the Terms & Conditions.
Questions about this policy?
Email us and we reply within 6 business hours.
