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Home / Case Studies / Online software

AI & Automation Example project

A Website Chatbot Trained on 20 Help Pages in 5 Days

A small software company answers the same customer questions by email every day.

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AI Chatbots: AI-built, checked by an engineer
Industry
Online software
Delivered in
5 days
Fixed price
$399
Checked by
An engineer

01 The brief

What the client needed

Most support emails ask things that are already in the help pages: how to reset a password, how billing works, how to export data. The team wants a chatbot that answers these on the website, day and night.

The bot must answer only from the company’s own help pages and say so when it does not know.

02 What we delivered

website chatbot trained on up to 20 pages in 5 days

Trained on your pages

The chatbot answers from the company’s 20 help pages only.

Safe answers

When the answer is not in the pages, it says so and points to the contact form.

On the website

A chat widget in the company’s colors, added to every page.

Tested questions

Answers checked against a list of real customer questions.

03 AI-built. Human-verified.

How AI and the expert shared the work

AI did the fast, repetitive part. An engineer checked and finished it before the client saw it.

  1. AI

    Builds the first version

    The help pages are processed and the chatbot is set up.

  2. Engineer

    Tests real cases

    An engineer tests real customer questions, edge cases and costs.

  3. You

    Try it on your data

    The team asks its own questions before it goes live.

  4. Engineer

    Handover

    The widget goes live, with a short guide to update its pages.

04 The handover

What the client gets

  • A chatbot live on the website
  • Answers only from the company’s own pages
  • A guide to add or update pages
  • 3 rounds of revisions

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