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Home / Case Studies / Restaurant

AI & Automation Example project

An AI Voice Agent That Takes Restaurant Bookings

A busy restaurant misses calls during service, and every missed call can be a lost table.

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AI Voice Agents: AI-built, checked by an engineer
Industry
Restaurant
Delivered in
3 weeks
Fixed price
$2,499
Checked by
An engineer

01 The brief

What the client needed

At lunch and dinner, staff cannot answer the phone. Callers want to book a table, ask about opening hours, parking or dietary options, and many hang up.

The owner wants calls answered every time, bookings added to the booking system, and anything unusual passed to a person.

02 What we delivered

Bookings, hand-off and call summaries in 3 weeks

Table bookings

The agent checks availability and books tables in the restaurant’s booking system.

Common questions

Opening hours, location, parking, menu and dietary questions answered from approved notes.

Hand-off

Large groups, complaints and anything unclear go to a staff member or a callback list.

Call summaries

A short summary of each call sent to the manager.

03 AI-built. Human-verified.

How AI and the expert shared the work

AI did the fast, repetitive part. An engineer checked and finished it before the client saw it.

  1. AI

    Drafts the call flows

    Call scripts and answers are drafted from the menu, policies and booking rules.

  2. Engineer

    Connects and tests

    An AI engineer connects the booking system and tests dozens of sample calls.

  3. You

    Calls it yourself

    The owner and staff test the agent and correct answers.

  4. Engineer

    Goes live

    The agent answers calls, with a monitored first week.

04 The handover

What the client gets

  • An AI agent answering the phone
  • Bookings added automatically
  • Summaries of every call
  • Hand-off rules to staff

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