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Web Development

Websites, WordPress and online stores, checked by a developer.

App Development

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Design & Creative

UI/UX, brand identity, social creative, pitch decks and video.

Content & Marketing

SEO content, ads, email, social and lead generation in your voice.

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AI agents, chatbots and automated workflows, tested by an engineer.

Business Operations

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Data & Research

Market research, lead lists, competitor reports and dashboards.

Custom Work

Anything else: describe it and get a fixed quote within 24 hours.

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Website Templates

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AI Tools & Automations

Prompt packs, chatbots, workflows and AI agents.

Browser Extensions

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Web

Websites, landing pages and web apps under your brand.

Apps

iOS, Android and cross-platform apps, delivered in your name.

WordPress

Themes, plugins, WooCommerce and care plans.

eCommerce

Shopify and WooCommerce stores with tested checkout.

UI/UX & Design

Interfaces, design systems and brand work.

AI & Automation

Chatbots, AI agents and automated workflows.

Content & Marketing

SEO content, ads, email and social in your client’s voice.

Support & Operations

Customer support and admin in your client’s name.

Research & Reporting

Market reports, lead lists and dashboards.
Starter For small teams with a few tasks each month. $499 / month 10 tasks a monthTurnaround: 48 to 72 hoursSpecialist reviewer Choose Starter Growth Best for steady work For teams that send work every week. $1,499 / month 30 tasks a monthTurnaround: 24 to 48 hoursSenior specialist reviewer Choose Growth Scale For agencies and larger teams with many requests. $3,999 / month 80 tasks a monthTurnaround: 24 hours for most tasksDedicated account manager Choose Scale Custom quote Large projects, priced on your brief. From $1,000 Fixed price before work startsWeekly milestonesRevisions included Get a Quote
Just one task? Pay per task from $49, with the price agreed before work starts. See all prices
30 example projects Case Studies How common tasks get done, from brief to delivery, with the time and the fixed price. See case studies

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Home / Services / Design & Creative / User Testing

Design & Creative

User Testing

See where users get stuck, and get clear fixes to make.
Starting at $399

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How It Works
User Testing: Test Plans, Usability Sessions, Findings Report, Fix List. AI-built, checked by a senior designer.

Price

From $399

Turnaround

3 days

Revisions

3 rounds included

Checked by

A senior designer

What you get

Everything in User Testing

We plan and run tests with real users, AI helps sort the findings, and a researcher turns them into a short list of fixes.

01

Test Plans

Tasks and questions that match your goals.

02

Usability Sessions

Real users trying your site or app.

03

Findings Report

What went wrong and why.

04

Fix List

Changes ranked by impact.

AI-built. Human-verified.

How AI and humans share the work

In user testing, AI handles the fast, repetitive part and a senior designer checks and finishes every delivery before you see it.

01

AI

Explores options

Test tasks, questions and options from your brief.

02

Designer

Picks and refines

A senior designer keeps useful findings and fixes the rest.

03

AI

Prepares every format

Test versions for each screen and each device.

04

Designer

Checks the details

Findings, wording and fix order checked by hand.

05

You

Give feedback

Comment on the findings in one place.

06

Designer

Final files

Findings files and exports, with 3 rounds of revisions.

Tools we use

The tools behind User Testing

AI works inside these testing tools, and a senior designer checks every result. Already use a research stack? We work in yours.

Testing

  • Maze
  • Lookback
  • Google Meet
  • Zoom

Analysis

  • Hotjar
  • Microsoft Clarity
  • FigJam

Reporting

  • Notion
  • Google Slides

AI tools

  • Claude
  • ChatGPT

Pricing

User Testing plans

Three fixed testing packages, or a custom quote for a larger study. Prices are agreed before work starts.

Starter

$399 one-off

Choose Starter
  • Expert review of one flow
  • Delivery: 3 days
  • 3 rounds of revisions
  • Checked by a senior designer

Recommended

Standard

$999 one-off

Choose Standard
  • 1 test round with 5 users
  • Delivery: 1 week
  • 3 rounds of revisions
  • Priority in the queue

Pro

$2,499 one-off

Choose Pro
  • 3 test rounds with a fix list
  • Delivery: 3 weeks
  • 3 rounds of revisions
  • Dedicated expert and progress updates

Custom

More tests or a different research scope? Tell us for one fixed price.

Quote in 24 hours

Get a Quote
  • Scope agreed up front
  • Weekly milestones
  • One fixed price
  • Revisions included

User Testing prices are in USD. Need it sooner? Rush delivery is about twice as fast for +50%. Every plan is on Pricing.

Examples

Typical user testing work

A usability test of a checkout, a test of a new app, or a review of a sign-up flow.

Want to see user testing samples first? Ask for them when you send your task.

How It Works

Turnaround and revisions

Fast, and checked before you see it

  • Starter: 3 days
  • Standard: 1 week
  • Pro: 3 weeks
  • Revisions: 3 rounds within the brief; rush about twice as fast, +50%

FAQ

User Testing questions

User testing answers before you brief us. Something else? Ask us.

How many users do you test with?

Usually five to eight per round, which finds most usability problems.

Can you test our prototype?

Yes. Prototypes, live sites and apps can all be tested.

How much does user testing cost?

From $399. Your exact user testing price is agreed before work starts. See Pricing for monthly pods.

How fast will I get user testing?

A Starter test takes 3 days, Standard 1 week and Pro 3 weeks. We confirm the exact date in your quote before work starts.

Who checks the work?

AI sorts the first draft of findings, and a senior designer reviews and finishes it before you see it.

Related

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From the blog

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White Label UX Services How the Partnership Actually Works

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Ready to start?
Send your user testing task today.

Describe your site or app in a sentence or two. Within 6 business hours you get a fixed price and a delivery date, and a senior designer checks every delivery before it reaches you.

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How It Works